TRACK I: TOOLS & TECHNIQUES #11 Know Thyself: Tailoring Process Improvements to Your Organization
Jason Roberts
Recruiting Operations Expert
ACCENTURE
Dart Lindsley
Senior Business Process Architect
CISCO SYSTEMS
SESSION DESCRIPTION In conferences we get a great deal of good advice on how to fix our organizations. But not all organizations are the same. Our companies are all at different levels of maturity, are from different industries, have different customers for our processes, are of differing sizes and degrees of globalization. We don't work in a one-size-fits-all world. Some solutions may solve for problems that we do not have, some problems we face can't be solved by solutions that worked elsewhere. In this session we will discuss both quantitative and qualitative methods for seeing our own organizations.
Experience Modeling - turning advanced market research techniques inward
Causality Analysis - Are you sure? Ensuring you fix the problem rather than the symptom
System Dynamic Modeling - looking deeper into causality